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Support & OperationsUtilities & EnergyColombia

Termotasajero: a 10-year success with SAP and Google Cloud

More than a decade administering Termotasajero's SAP platform — a power plant generating 8 GW per day for northeastern Colombia — including the SAP migration to Google Cloud and ongoing Basis services.

10+Years with Pyramid
8 GWDaily energy supported
0New hardware investment

Project information

Client

Termotasajero

Industry

Utilities & Energy

Country

Colombia

Service

Support & Operations

Duration

10+ years of continuous relationship (since 2011)

Project context

Termotasajero is a thermoelectric plant in northeastern Colombia generating 8 gigawatts of energy per day for the region. Its Technology Director, Freiman Acosta Pérez, identified early on the limitations of running SAP on premise: high hardware-failure risk, lack of in-house ABAP/Basis expertise, and dependency on ad-hoc external consultants without permanent contracts.

The challenge

Running SAP on premise carried operational risk and overruns:

High risk of hardware failure pulling the ERP out of service, with no DR plan or clear continuity strategy.

Internal team without ABAP or Basis profiles, relying on a script from 2002 and ad-hoc consultants for every incident.

Hardware reaching end-of-life with the need to avoid further capital investment in physical equipment.

Our solution

Pyramid accompanied Termotasajero through a full technology evolution:

Since 2011, addressing on-premise SAP administration gaps and providing expert ABAP and Basis support under a continuous model.

In 2015-16, migration of SAP servers to Google Cloud, avoiding reinvestment in obsolete hardware and eliminating local-operation risks.

Continuous Basis administration, system and machine operations, and exceptional response in critical situations (e.g. urgent same-day part import from the United States).

Results achieved

Ten years of continuous partnership back the results:

In Pyramid Consulting we have found more than a vendor — a true ally. They got us a critical part from the United States in less than a day, even though we had been working together for less than a year. That was a deeply meaningful sign of trust.

Freiman Acosta Pérez

Technology Director, Termotasajero

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