SAP ERP 6.0 EHP8 support pack upgrade at AZZORTI
Support Package Stack upgrade of SAP ERP 6.0 EHP8 from level 18 to 22 for one of Colombia's leading direct-sales catalog companies, keeping commercial and administrative operations live throughout.
Project information
Client
AZZORTI (DUPRÉ)
Industry
Consumer Products
Country
Colombia
Service
ERP & Digital Core
Project context
AZZORTI (DUPRÉ) is a leading Colombian direct-sales catalog company across fashion, home and beauty, with regional reach and a data-intensive commercial and operations model.
The challenge
Keeping SAP support up to date is business-critical:
Stay on a supported SPS — older levels limit access to security notes and corrections.
Execute the upgrade within constrained downtime windows to avoid impacting daily commercial operations.
Validate compatibility of custom developments and key processes after a 4-level SPS jump.
Our solution
Pyramid executed the upgrade following its proprietary SAP upgrade methodology:
Impact analysis of the SPS 18 → 22 jump on Z-developments and the client's critical processes.
Functional and technical test plan with rollback criteria defined ahead of every window.
Support Package Stack rollout across DEV → QA → PRD with continuous monitoring and Key User validation.
Results achieved
The project delivered concrete business outcomes:
4-level SPS jump (18 → 22) rolled out across DEV → QA → PRD with no impact on commercial operations.
SAP support kept current, with access to up-to-date security notes and corrections.
Z-developments and critical processes validated post-upgrade with Key Users.
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